Missing a scheduled HiSET (High School Equivalency Test) appointment can be frustrating, but understanding the policy helps you move forward quickly. The HiSET program, administered by PSI Services, has clear rules to ensure fairness for all test-takers. Here’s a breakdown of what occurs, how to handle it, and tips to avoid issues.
Immediate Consequences
If you arrive late or don’t show up for your test without prior notice, you’ll forfeit your test fees for that subtest (or full battery if scheduled). Fees vary by state—typically $10–$30 per subtest plus any state or site charges—and are non-refundable in this case. No-shows also mean you won’t receive credit toward completion, so you’ll need to reschedule and repay to retake the missed section(s). Retake credits (if applicable in your state) are not returned for no-shows.
Cancellation and Rescheduling Policies
To avoid forfeiting fees, cancel or reschedule at least 24 hours before your appointment. You can do this via your HiSET account online or by calling Test Taker Services at 1-855-MyHiSET (1-855-694-4738). Refunds (if eligible) go back to your original payment method, minus non-refundable state/site fees. Rescheduling is flexible—you can change the date, time, or location within 12 months of your original booking, but not the format (e.g., computer vs. paper) or language.
Exceptions exist for uncontrollable events like severe weather, power outages, or test center issues. Contact PSI immediately for a case-by-case review; they may refund fees or allow rescheduling without penalty.
Next Steps After Missing
- Log in to your account: Check your status and available dates.
- Reschedule promptly: Aim for the soonest slot to stay on track—most states allow up to three retakes per subtest.
- Prepare better: Use free HiSET practice tests to rebuild confidence.
State-specific rules apply (e.g., some require center contact), so review your jurisdiction’s requirements. Missing one test isn’t the end—thousands pass after rescheduling. Stay proactive, and you’ll earn your diploma. For urgent help, call PSI today.